Store Policy

Customer Care

For questions, please email us at orders@vivawang.com

Pricing

  • VIVAWANG International Co., Ltd. prices are subject to change without prior notice, and all orders shall be invoiced at the prices at the time of shipment.

  • Sales tax will be added to the invoice where required unless a valid exemption certificate is provided.

  • No refunds of sales tax can be made after shipment.

Orders

  • Orders can be placed at www.vivawang.com, by phone at +886437048538 Monday - Friday, 9-6 pm Mountain Time.

  • International orders are handled on a credit card basis only using Visa, Master Card, American Express, or Discover.

  • Backorders will be filled as soon as possible unless otherwise notified. Shipping charges will apply to all backorders.

Backorders

  • While we do our best to ensure that we have enough stock on all our items, on rare occasions, we may run out of stock. If we do run out of stock on an item you’ve ordered, we will ship any in-stock items on your order immediately. 

  • Products that are out of stock but will arrive within 21 days of your original order will be back-ordered and will ship as soon as they are available.

  • You will receive an email notifying you what products were back-ordered and an estimated date they will be available to ship.

  • Backorders that are less than $50 dollars will automatically be canceled.

  • Any discounts or promotions applied to the original order will also be applied to your backorder.

  • Products that are out of stock for longer than 21 days will be canceled off your order, and you will not be charged for that item. You will receive an email notifying you what products were canceled and an estimated availability date that you can re-order the item.

  • If you want to cancel a backorder, please email us Customer Solutions at orders@vivawang.com immediately.

Damages

  • Damages due to shipping must be immediately reported to the carrier.

  • All damages or shortages must be reported within 10 days of receipt of merchandise.

  • Credit will be issued for damaged shipments once paperwork from the carrier is received.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments (Distributors only)